Your Privacy is Our First Priority

Introduction

zwin ("we", "our") is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy explains what kinds of information we collect about you when you use the zwin website and platform, how we use and protect that information, and under what circumstances we may share it with third parties.

This policy is consistent with our Terms and Conditions and both documents should be read together. By registering on the zwin platform or continuing to use our services, you are considered to have agreed to this Privacy Policy. If you do not agree with any terms of this policy, please refrain from using our services.

zwin always complies with applicable laws and regulations in Bangladesh and adopts modern technical and administrative measures to ensure the security of users' personal information.

What Kind of Information We Collect

We collect various types of information in order to provide safe and effective services on the zwin platform. These are described in detail below:

2.1 Personal Identification Information

When you create an account on zwin, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID card or passport details (for required identity verification)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history and amounts
• Information related to the timing of deposits and withdrawals

2.3 Technical Information

The following information may be collected automatically while you use the platform:

• IP Address
• Browser type and version
• Device type and operating system
• Page visit logs, session duration, and click activity
• Information collected through cookies and tracking technologies

2.4 Communication Information

If you seek support through our live chat or email, records of that communication may be stored and used to improve the quality of our service.

Purpose of Using Information

zwin uses collected information only for specific and legitimate purposes. We may process your information for the following reasons:

• Account Management: To handle account creation, verification, and the login process.
• Identity Verification: To confirm a user's age and identity, particularly to enforce the 21+ age limit.
• Financial Transactions: To securely process deposits and withdrawals and to prevent fraud.
• Customer Support: To respond appropriately to your questions and complaints and to resolve issues.
• Service Improvement: To review and improve the platform experience.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Legal Obligations: To comply with applicable laws and directives from regulatory authorities.
• Personalized Experience: To provide game recommendations and promotional information based on your preferences (with your consent).

zwin never sells your information or transfers it to third parties for commercial gain.

Information Storage and Security

We adopt industry-standard technical and administrative measures to keep your personal information secure:

4.1 Encryption Technology

All data transfers on our platform are secured using SSL (Secure Socket Layer) encryption technology. Financial and sensitive information is stored with high-level encryption.

4.2 Server Security

Our servers and databases undergo regular security audits. Firewall and access control systems are used to prevent unauthorized access.

4.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a specified period due to legal obligations.

4.4 Internal Access Controls

Only authorized staff members can access personal information to a limited extent for specific duties. All staff receive training on maintaining confidentiality.

Sharing Information with Third Parties

zwin does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank partners to complete transactions.
• Identity Verification Services: With trusted verification providers for required KYC (Know Your Customer) processes.
• Legal Authorities: Information may be provided in compliance with applicable law in response to a court order or lawful government request.
• Technology and Infrastructure Services: With trusted partners providing cloud hosting and technical services, with whom strict confidentiality agreements are maintained.
• Business Restructuring: In the event of a company merger or acquisition, with prior notice to users.

When sharing information with third parties, we ensure that they also adhere to the same standard of privacy protection.

Cookie Policy

The zwin website uses cookies and similar tracking technologies. These are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve platform usage.
• Security Cookies: To detect and prevent fraud.

6.2 Cookie Controls

You can disable cookies by going into your browser settings. Please note that disabling essential cookies may cause difficulty using some features of the platform.

Your Rights

As a user of the zwin platform, you have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Data Portability: You have the right to request your information in a structured format.
• Withdrawal of Consent: You may opt out of marketing communications at any time.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat.

Account Deletion

If you wish to permanently close or delete your account on zwin, please contact our support team. Before processing an account closure request, we will verify that:

• There are no pending transactions or balance in the account.
• There are no ongoing disputes or legal proceedings.
• All withdrawable amounts have been settled.

Even after account closure, certain transaction records may be retained for a legally determined period due to legal obligations and the need to prevent fraud.

Protection of Minors

zwin strictly prohibits anyone under the age of 21 from using the platform. Age is verified at the time of registration, and if any user is found to be below the age limit, the account will be closed immediately.

We never knowingly collect or store information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will delete that information without delay.

Changes to the Privacy Policy

zwin may revise or update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a special notice on the platform.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

We aim to respond to all privacy-related requests as quickly as possible. Ensuring the security and privacy of your information is zwin's commitment.

Read this policy alongside our Terms and Conditions and Responsible Gaming guidelines.