zwin Terms and Conditions

1. Introduction and General Provisions

zwin (referred to below as "Platform", "we" or "us") provides an online gaming service for users in Bangladesh. When you register at zwin.cam or use the platform, you automatically agree to these terms and conditions.

These terms form a legal agreement. If you disagree with any part of these terms, please stop using our service. We reserve the right to update these terms at any time, and for significant changes we will make every effort to notify registered users.

These terms and conditions have been prepared in Bengali. In the event of any dispute or ambiguity, the Bengali version shall be considered authoritative.

2. Eligibility and Account Registration

2.1 Age Requirement

Registration and gaming on zwin is strictly limited to individuals aged 21 and above. We take a firm stance against underage gaming. We may request a copy of a valid ID to verify age when required.

2.2 Registration Conditions

• Each individual may open only one account. If multiple accounts are found belonging to the same person, all accounts may be closed.
• All information provided at the time of registration must be accurate, complete and up to date.
• Opening an account using false information or another person's details is strictly prohibited.
• It is your responsibility to keep your account login credentials (password) confidential.
• Any unauthorized access to your account must be reported to our support team immediately.

2.3 KYC Verification

zwin follows a KYC (Know Your Customer) process to ensure security and prevent fraud. We may request a copy of a national ID, passport or driving licence when needed. Withdrawals may be delayed if verification is not completed.

3. Deposit and Withdrawal Policy

3.1 Deposit Conditions

The minimum deposit amount on zwin is ৳300. We accept the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The same minimum deposit amount applies to each method.

• Deposits must be made only from an account registered in your own name.
• Deposits made through a third party are not accepted and such deposits may be cancelled.
• Deposited funds will be added to the account after proper verification.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 10 and 45 minutes to process.

• Withdrawal requests may only be made from a verified account.
• Withdrawals will be made to the same payment method used for the deposit (where applicable).
• Withdrawals may be put on hold if unusual activity or fraud is suspected.
• Withdrawals cannot be made until bonus wagering requirements have been met.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The following conditions must be met to receive this bonus:

• A 15x wagering requirement must be completed before the bonus amount can be withdrawn.
• The bonus applies to the first deposit only.
• The welcome bonus can be applied to one account only once.
• If bonus abuse is found, the bonus and any associated winnings may be forfeited.

4.2 Ongoing Promotional Offers

zwin regularly provides various promotional offers. The specific terms and conditions for each offer apply separately and will be stated on the relevant promotion page. zwin reserves the right to change or withdraw any offer at any time.

4.3 Bonus Abuse Prohibited

Abusing bonuses, claiming bonuses through multiple accounts, or attempting to earn bonuses using any automated software is strictly prohibited. If such activity is identified, the account will be suspended.

5. VIP Program and Cashback

zwin's VIP program has five tiers. The weekly cashback for each tier is listed below:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

To move up to a higher VIP tier, you must remain consistently active. The specific benefits and conditions for each tier apply separately. To earn cashback, the conditions stated on the relevant month's promotion page must be met.

6. Prohibited Activities

The following activities are strictly prohibited on zwin:

• Using the platform for fraudulent, illegal or unethical purposes.
• Using bots, automation software, hacking tools or any unauthorized third-party software.
• Operating multiple accounts from a single device or network.
• Exploiting any vulnerability or bug in the platform.
• Using the platform for money laundering or any financial crime.
• Sending threatening, harassing or abusive messages to other users.
• Attempting to gain unauthorized access to zwin's systems or network.

If any of the above prohibited activities are found, the account will be closed immediately and all balances may be forfeited. zwin reserves the right to take legal action where applicable.

7. Responsible Gaming

zwin is firmly committed to responsible gaming. We believe gaming is a form of entertainment and should never become a cause of financial hardship.

7.1 Self-Exclusion and Setting Limits

Users can set deposit, bet and loss limits on their account. If you feel the need, you can request to temporarily close your account (self-exclusion) voluntarily. For more details, visit our Responsible Gaming page.

7.2 Protection of Minors

zwin is for users aged 21 and above only. It is your responsibility to prevent minors from accessing your device. Allowing or encouraging minors to participate in gaming activities is strictly prohibited.

8. Privacy and Data Protection

Our full policy on the collection, storage and use of your personal information is described in detail on our Privacy Policy page. In brief:

• We do not sell your information to third parties.
• All sensitive information is protected by SSL encryption.
• We use your information only to provide the service and meet legal obligations.
• You have the right to update or correct your account information.

9. Intellectual Property and Content

All content on the zwin website — logos, graphics, text, software and games — is protected by intellectual property rights. Reproducing, distributing or modifying any content without prior written permission from zwin is prohibited, except for personal, non-commercial use.

Game content is subject to the intellectual property rights of the respective game providers (Pragmatic Play, Spribe, JILI, PG Soft and others) and the licence agreements of those providers apply.

10. Account Closure and Termination

10.1 Closure by the User

You can close your account at any time by contacting our support team. It is advised that you withdraw all valid balances before closing your account.

10.2 Termination by zwin

zwin reserves the right to suspend or permanently close an account in the following circumstances:

• Breach of these terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Providing false or incomplete information.
• Evidence that the account is being used by a minor.
• In the case of an account that has been inactive for a long period (with prior notice).

11. Limitation of Liability

To the maximum extent permitted by applicable law, zwin is not liable for:

• Games being interrupted due to loss of internet connection or technical faults.
• Delays or failures on the part of third-party payment providers.
• Losses resulting from unauthorized third-party access to your account.
• Legal consequences of using our service in any country or region.

In any circumstance, our liability will be limited to the current balance held in your account.

12. Dispute Resolution

For any dispute or complaint, please contact our support team first. We believe most issues can be resolved through discussion.

• You can initially submit a complaint through 24/7 live chat.
• For written complaints, email us at: [email protected]
• We will respond within 7 business days of receiving a complaint.
• Complex matters may take up to 30 business days to resolve.

If a satisfactory resolution is not reached through our internal process, both parties may resolve the dispute through a mutually agreed neutral arbitration body.

13. Applicable Law and Changes

13.1 Changes to Terms

zwin reserves the right to change these terms and conditions at any time. For significant changes, we will notify registered users by email or by posting a notice on the website. Continued use of the platform after changes have been made will be taken as acceptance of the new terms.

13.2 Entire Agreement

These terms and conditions, the privacy policy and the responsible gaming policy together form the complete agreement between you and zwin. Any previous oral or written understandings are replaced by this agreement.

13.3 Severability

If any part of these terms is found to be invalid or unenforceable, all remaining parts will remain fully in effect.

14. Contact

If you have any questions or feedback about these terms and conditions, please get in touch with us:

• 24/7 Live Chat — Support available in Bengali
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST, UTC+6).